FAQs

1. Who do you see?

We see children, youths, young adults, adults, couples and families, who struggle with emotional, behavioural and/or relational difficulties. We also see people who want to attain peak performance in school, work and sports. Each of our therapists have expertise in different areas, please refer to their profiles for more information about their speciality.

2. What can I expect from the first therapy session?

At your first session your therapist will go over the forms you signed on matters such as confidentiality and cancellation policies. When the administrative matters are completed, he/she will ask you something like, ‘so what brings you in today?” And from there a conversation will unfold as you share what you feel compelled to share. Your therapist will ask questions so they may get a sense of who you are and what your life looks like. Don’t worry if you don’t know what talk about as your therapist will guide you along. Towards the end of the first session, your therapist may summarise your story and give you some feedback.

You may at the end of the session feel an immediate "yes" inside and wish to schedule another appointment. Or you may want to take some time to think about it. Either way is fine. It can sometimes take a few sessions to decide if you wish to commit to weekly sessions too. It’s a unique relationship and making sure it’s a good fit is important. We are in full support of however this process unfolds for you.

3. What can I expect from subsequent therapy sessions?

As your therapy goes on, you will continue the process of building a trusting and safe relationship with your therapist. Along the way, your therapist may ask you to complete questionnaires to better understand you and also to track your therapy progress. You and your therapist will keep exploring and resolving your problems through talking (Rest assured what we mean by talking isn’t like talking to friends, there are many strategies that your therapist has been trained in to use talk to facilitate change). Sometimes, your therapist may ask you to practise some new skills in between sessions. In some cases, your therapist might suggest to involve significant others for a limited time period.

4. What can I expect from couple therapy sessions?

Our therapists are trained in a variety of couple counselling methods, including Gottman and Emotion-focused Therapy (EFT) and we incorporate other modalities such as Cognitive Behavioural Therapy (CBT) and Acceptance and Commitment Therapy (ACT) into the sessions when deemed suitable for the couple's needs and issues. Hence, we do not follow strictly with one modality, but utilise a combination of modalities tailored to the needs of the clients.

We advise couples to set aside regular (either weekly/fortnightly) time for therapy for 3-6 months. The success of the therapy depends on multiple factors that is best discussed with your therapist. It depends on what success means to each person/couple as different persons come in with different expectations. Usually your therapist will take the first 2-3 sessions for assessment. Sessions are usually conducted with the couple, but may at times be individual, depending the issues discussed.

5. How many sessions will I need?

Depends on several factors, including the complexity of the problems we are trying to resolve and your therapeutic goals. Please speak to your therapist how many sessions would be needed to reach your goals.

6. What can I do to get the most out of the therapy sessions?

Therapy is not a passive activity but it requires active collaboration between you and your therapist. Some tips that you can do to get the most out of therapy:

Set therapy goals
If you don’t think a session went well, share that with your therapist and work with him/her to tailor the treatment to suit you better
What happens in between sessions are important:
- Complete in-between session homework that your therapist assigns you
- If the homework is too challenging, let your therapist know and work with him/her to modify the homework to a level that is slightly challenging, but doable

7. Do you conduct sessions online?

Yes, we conduct session on a secure online platform or face-to-face, depending on your preference. Available research shows that sessions conducted online are as effective as physical sessions.

8. What are your fees?

Psychologist: $250/h

Counsellor: $200/h

Coach: $200/h

Couple/Family counselling: $380/session (90min)

Counsellor-in-training*: $60/h

Both onsite and online rates are the same.

*We offer significantly lower rates options for sessions conducted by Counsellors-in-training. Their sessions are closely supervised by approved supervisors and will only be allocated cases that are in line with their level of training and experience.

Psychological assessment fees varies according to your needs, please contact us to discuss your needs.

9. Do you accept insurance?

If your insurance plan cover you for sessions with psychologists or counsellors, let your therapist know and he/she will write a memo that you can submit to your insurance company for claims.

10. What if I need to cancel or re-schedule my session?

Please inform us once you realise you are unable to make your appointment so that we can release that slot to another client. Any cancellations, no-shows or re-scheduling with less than 24 hours notice will result in a full session charge to the credit card on file.