FAQs

We see children, youths, young adults, adults, couples and families, who struggle with emotional, behavioural, social, relational and/or learning difficulties. We also see people who want to attain peak performance in school, work and sports. Each of our therapists have expertise in different areas, please refer to their profiles for more information about their areas of specialisation.

You can reach out to us via the online form, WhatsApp Message, or email. Please indicate a brief reason for seeking therapy and if you have a preferred therapist and day/timings. This helps us to get back with suitable recommendations.

We will respond to your request within 24 hours of a business day (Mon-Sat).

After confirmation of the therapist and time slot, you will receive emails to complete a registration form and credit card details form.

Once the forms are completed, your appointment is confirmed and we will see you at our practice!

In your first session, your therapist will review the forms you signed regarding confidentiality and cancellation policies. After administrative matters, the therapist will ask, "What brings you in today?" This will start a conversation where you share your thoughts and feelings. The therapist will ask questions to understand you better. Don't worry if you're unsure what to talk about; your therapist will guide you. Towards the end, the therapist may summarize your story and provide feedback. You might feel ready to schedule another appointment immediately or take some time to decide. It's okay either way. It may take a few sessions to determine if you want to commit to weekly sessions. Ensuring a good fit is important, and we support your process.

As your therapy goes on, you will continue the process of building a trusting and safe relationship with your therapist. Along the way, your therapist may ask you to complete questionnaires to better understand you and also to track your therapy progress. You and your therapist will keep exploring and resolving your problems through talking (Rest assured what we mean by talking isn’t like talking to friends, there are many strategies that your therapist has been trained in to use talk to facilitate change). Sometimes, your therapist may ask you to practise some new skills in between sessions. In some cases, your therapist might suggest to involve significant others for a period of time.

Our therapists are trained in a variety of couple counselling methods, including Gottman and Emotion-focused Therapy (EFT) and we incorporate other modalities such as Cognitive Behavioural Therapy (CBT) and Acceptance and Commitment Therapy (ACT) into the sessions when deemed suitable for the couple's needs and issues. Hence, we do not follow strictly with one modality, but utilise a combination of modalities tailored to the needs of the clients. We advise couples to set aside regular (either weekly/fortnightly) time for therapy for 3-6 months. The success of the therapy depends on multiple factors that is best discussed with your therapist. It depends on what success means to each person/couple as different persons come in with different expectations. Usually your therapist will take the first 2-3 sessions for assessment. Sessions are usually conducted with the couple, but may at times be individual, depending the issues discussed.

The initial intake session, lasting 1.5 hours, is for parents only. This helps the psychologist understand your concerns about your child's learning, behavior, and socio-emotional issues. The psychologist will explain confidentiality and its limits in child therapy. A parents-only session allows for open discussion of concerns and sensitive questions. To prepare, consider the nature of your child's issues, their onset, frequency, impact, and previous management efforts. Think about your goals for therapy. Bring recent school reports, work samples, teacher reports, and any relevant videos if the concerns are behavioral or social. If your child has seen other professionals, bring their latest reports. The psychologist will summarize the discussion, determine if therapy or assessment is needed, and outline the next steps.

During the initial intake session, the psychologist will explain the assessment process, including the number of sessions, duration, and cost. They will also discuss how to prepare your child. Child assessments typically require two to three sessions. The first one or two sessions involve child testing, lasting 1.5 to 2.5 hours, usually conducted with the child alone. Parents may need to fill out questionnaires beforehand or while waiting. The next session is a parent-only interview, either at the clinic or via phone/video call. In some cases, school observations or correspondence with teachers may be necessary. A parent-only feedback session is scheduled to provide the report and discuss assessment results, usually 10-14 working days after the last testing session.

Broadly speaking, child therapy is done using three approaches: child-only, parent-only and parent and child. Child-only sessions are conducted with the child alone and updates/feedback is given to parents at the end of each session. Younger children may require parents to sit in for such sessions. Parent-only sessions are conducted when the goal is to work on parenting concerns and challenges. Parent and child sessions are usually when the goal is to work on parent-child relationships and communication, as well as for the psychologist to help provide direct coaching to parents on parenting approaches previously discussed.

The psychologist will discuss with you what approach(es) are recommended, the frequency of sessions as well as answer specific questions you may have about child therapy.

The number of sessions depends on several factors, including the complexity of the problems we are trying to resolve and your therapeutic goals. Please speak with your therapist how many sessions would be needed to reach your goals.

Therapy requires active participation and collaboration with your therapist. Here are some tips to maximize your therapy experience: Set clear therapy goals with your therapist. If a session doesn't feel productive, discuss it with your therapist to adjust the approach. Engage in activities and homework assigned between sessions. If the tasks are too difficult, communicate with your therapist to modify them to a manageable level.

Yes, we offer therapy sessions both online through a secure platform and face-to-face, based on your preference. Research indicates that online sessions are just as effective as in-person ones.

Please inform us once you realise you are unable to make your appointment so that we can release that slot to another client. Any cancellations, no-shows or re-scheduling with less than 24-hour notice will result in a full session charge to the credit card on file.

Individual therapy fees are as follows.

Couple/Family therapy fees range from $380 to $420 for 1.5-hour sessions.

Sessions lasting more than the stipulated 1/1.5 hours will incur prorated additional fees, charged at 15-min blocks.

Physical and online sessions fees are the same.

An initial consultation lasting up to 1.5 hours ($375) will first be conducted with parents & child or individual client (if the client is >18 years old).

After the initial consultation, if psycho-educational assessment is to proceed, the fees are as follows. The fees include clinical interviews, face to face psychometric testing, clinical observations, feedback session, and a psychological report.

In some cases, further tests may be needed and additional fees will apply.

Please note that our clinic is cashless; we do not accept cash payment.

We accept PayNow and major credit cards (e.g., Visa, Mastercard, Amex). Please note that paying via credit card will incur a nominal fee.

If your insurance plan cover you for sessions with psychologists or counsellors, let your therapist know and he/she will write a memo that you can submit to your insurance company for claims.