Redwood Psychology (by Editing Ventures Pte Ltd) (“we”, “us”, “our” or “Redwood Psychology”) recognises the importance of protecting the privacy and the rights of individuals in relation to their personal data.
1 Collection of your information
1.1 Depending on the nature of your interaction with us, we may collect the following types of personal data about you;
1.1.1 general information about you such as your name; residential address; email address; gender; nationality; personal identification number (e.g. identity card, NRIC, FIN or passport number); telephone contact number; date of birth; marital status;
1.1.2 next of kin information (e.g. emergency contact name, relation to client and contact details);
1.1.3 bank account and credit card details;
1.1.4 data related to your insurer, employer or other payor, if these parties are paying for the service; and
1.2 We do not collect your personal data unless: (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us, after: (i) you (or your authorised representative) have been notified of the purposes for which the data is collected; and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes; or (b) collection and use of your personal data without consent is permitted or required by the Personal Data Protection Act 2012 (“PDPA”) or other laws.
1.3 If you provide personal data of a third party with us (e.g. next-of-kin information), you confirm that you are duly authorised by that third party to do so for the purposes for which you have provided that personal data to us.
1.4 When collecting personal data, we may collect it in various ways including:
1.4.1 through our clinic when you complete a client registration form;
1.4.2 through our staff;
1.4.3 through our website;
1.4.4 through other health related service providers;
1.4.5 through emails, messaging applications or other file sharing means that you use to provide the personal data to us; and
1.5 If you do not provide us with the personal data described above, we may not be able to provide the requested services to you, either to the same standard as if you had provided the personal data or at all.
2 Purpose of Collection and Use
2.1 We collect, use, process and disclose your personal data for the following purposes:
2.1.1 setting up your client account with our clinic;
2.1.2 providing services to requested by you;
2.1.3 updating client records and sharing client records with other health related service providers;
2.1.4 providing a reply to other healthcare organisations or providers who have referred clients to us;
2.1.5 further developing our products and services;
2.1.6 communicating with insurance companies and other payors relating to your claims;
2.1.7 processing and responding to any complaints or enquiries made by you;
2.1.8 uploading onto computer systems operated or managed by third parties client health records for record keeping purposes;
2.1.9 carrying out research, planning, and statistical analysis and for the purposes of product development, outcome evaluation and operational needs;
2.1.10 complying with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or to co-operate with any governmental authority; and
2.1.11 sending clients newsletters, email reminders, text messages and other electronic means of communication.
3 Disclosure of Personal Data
3.1 We may disclose your personal data to:
3.1.1 our affiliates, contractors or third party services providers for the purposes set out in paragraph 2.1;
3.1.2 health related service providers and other healthcare institutions upon referral to provide healthcare services (whether that is upon our referral of a client or another party’s referral to us);
3.1.3 websites, publications or scientific forums for the purposes of publishing research results and outcomes (your data will be aggregated and anonymised);
3.1.4 insurers, employers and other payors in relation to client claims;
3.1.5 the purchaser (or prospective purchaser) of any business or asset which Redwood Psychology (by Editing Ventures Pte Ltd) is (or is contemplating) selling;
3.1.6 law enforcement agencies or regulatory authorities where we are required to do so by law;
3.1.7 relevant parties where it is necessary for legal proceedings; or
3.1.8 any other organisations for any authorised purpose with your expressed consent.
3.2 The purposes listed in the above clauses may continue to apply even in situations where your relationship with us has been terminated or altered in any way, for a reasonable period thereafter (e.g. to allow for the transfer of your records to another health service provider).
4 Access and Correction
4.1 You may access or correct any personal data we hold about you at any time by contacting us at the details below. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request. We do not charge for making any corrections to your personal data.
5.1 We take reasonable steps to ensure your personal data is protected from misuse or loss, and unauthorised access, modification or disclosure.
6 Retention of Personal Data
6.1 We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
7 Transfers of Personal Data Outside of Singapore
7.1 We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.